FAQ

Question – Can you deliver to a PO box?

Answer – We can basically ship to anywhere with a letterbox. For PO Boxes, please use the regular shipping address because we can’t deliver to the PO box.

 

Question – How long will it take?

Answer – We usually dispatch orders within 2-4 working days. Delivery times vary based on the service and destination – express post takes 2 to 8 working days and regular post takes 21 to 45 working days. Please note we are not responsible for late due to customs hold. We use FedEx for our international shipments.

 

Question – Can I track my shipment?

Answer – Yes, you can track your shipment. You will receive a FedEx tracking link in your shipping confirmation email or also on the FedEx website.

 

Question – Will I be charged customs fees?

Answer – Extra duties and taxes may apply to Asia, South America, Africa, New Zealand, and some non-EU countries in Europe. It is subject to change.

 

Question – How much hardness you provide in tools?

Answer – All steel tools have a hardness of 40-55 HRC.